You know the old adage: if you want something done well, you’re better off doing it yourself?

I checked my paypal account when I got home this afternoon and I still hadn’t been refunded my money by Pandora’s Choice. So I gave them a call and lo and behold, there was a human voice on the other end of the line.

Long story short, I spoke to the owner of the site and it seems she had gone away and left the running of the site to a member of staff, who, it seems, may have become a little overwhelmed with the orders. The owner came back, the member of staff is off sick and she has a mountain of work in front her; orders with no notes, emails and phone messages she will have to answer. The owner was very apologetic and understandable of how I felt and offered me 10% off my next order, should I wish to use the site again. I may do, remember I mentioned getting this. She also immediately refunded my account.

I was still a little miffed and I in turn apologised if I sounded short on the phone. Obviously it wasn’t her fault but I hoped she understood where I was coming from. She did take responsibility and said she would’ve felt the same way so that’s good to know.

Methinks she’s going to spend a good few days sorting out the backlog. I’d also imagine she’d be pretty miffed herself at losing money.