Well, it looks like PCWorld haven’t taken my letters seriously and have ignored my last correspondence. So I’ve just downloaded the claims form from the HMCS website to fill in and send away so I can start proceedings to take them to small claims court. I’m gobsmacked at their arrogance that they feel I don’t warrant any kind of response.

I know people always bluster and threaten to take companies to court for various reasons, so I imagine that’s the reason why I’m not taken seriously; it’s something they’re probably used to hearing. But you would’ve thought the registered letters would’ve given them a clue as to how serious I am. Who would pay for registered mail to ensure it gets to its destination if the complainant wasn’t serious?

Well, I guess they’ll soon find out just how serious I am. And that’ll be the last time I’ll buy anything from PCWorld. There are too many other options open to the consumer now, in stores and on the net.